Terms of use

These terms govern your use of the International Wire Bank website and online banking service. By enrolling or signing in you agree to them.

Eligibility

The service is available to government bodies, public agencies and intergovernmental organisations, and to individuals authorised to act for them. IWB may decline or close an account if eligibility cannot be confirmed.

Your responsibilities

• Keep your sign-in details confidential and notify us immediately of any suspected misuse.
• Provide accurate information and keep it up to date.
• Ensure that payments you instruct comply with applicable law and sanctions requirements.
• Check beneficiary details carefully; completed transfers cannot be reversed from the portal.

Transfers and rates

Transfers are processed on the basis of the details you supply. Exchange rates are shown before you confirm and apply to the transfer as displayed. IWB may hold or decline a transfer for compliance review.

Availability

We aim to keep the service available at all times but may suspend it for maintenance or security reasons. We will give notice of planned maintenance where practicable.

Liability

To the extent permitted by the IWB charter and applicable law, IWB is not liable for losses arising from incorrect instructions, compromised credentials that you failed to protect, or events beyond our reasonable control.

Changes

We may update these terms and will post the revised version here. Continued use after the effective date means you accept the changes. Questions can be sent through the contact page.