Privacy policy

This policy describes the personal information International Wire Bank (“IWB”, “we”) collects through this website and online banking, how we use it and the choices you have.

Information we collect

• Identity and contact details, such as your name, email address and organisation.
• Account and transaction information, including wallets, beneficiaries and transfers.
• Messages you send to us through the contact form or support tickets.
• Technical information such as browser type and sign-in times, used to keep the service secure.

How we use it

We use your information to provide and secure your accounts, process transfers, meet legal and sanctions obligations, respond to your enquiries and improve our services. We do not sell personal information and we do not use it for third-party advertising.

Sharing

We share information with partner banks only as needed to complete a transfer, and with regulators, auditors or authorities where the law or our charter requires. Service providers acting for us are bound by confidentiality and security obligations.

Retention

Account and transaction records are kept for at least seven years after an account closes to meet audit and legal requirements. Support messages are kept for as long as needed to resolve your request and for audit purposes.

Your choices

You may request access to, or correction of, your information by contacting us. Some information must be retained by law and cannot be deleted on request.

Contact

Questions about this policy can be sent to our Data Protection Officer through the contact page.